Participant Rights

At Many Faces Community Support Services, we believe every person has the right to be treated with dignity, respect and fairness. We are committed to promote the rights of people with disability and supporting individuals to make informed decisions about their lives, goals and support arrangements.

Our approach is guided by the principles of the NDIS Code of Conduct, participant choice and control, inclusion and respect for human rights.

Dignity and Respect

Be treated fairly, respectfully and without discrimination, regardless of your background, culture, beliefs, abilities or personal circumstances.

Choice and Control

Make decisions about your supports, express your preferences and participate in planning services that reflect your individual needs and goals.

Privacy and Confidentiality

Have your personal information handled respectfully, securely and in accordance with applicable privacy laws.

Safety and Wellbeing

Receive supports in an environment that promotes safety and is free from violence, abuse, neglect, exploitation and discrimination.

Communication and Information

Receive clear, accessible information about your supports, rights, responsibilities and available options.

You may request information in a format that helps you understand it.

Advocacy and Support

Seek assistance from a family member, trusted person, independent advocate or other representative of your choice.

Feedback and Complaints

Raise concerns, provide feedback or make a complaint without fear of retaliation or unfair treatment.

You may also contact the NDIS Quality and Safeguards Commission about concerns involving NDIS supports or services.

Informed Consent

Receive information that helps you make informed decisions and provide or withdraw consent where applicable.

Independence and Community Participation

Be supported to develop independence, pursue personal goals and participate meaningfully in your community.

Freedom from Discrimination

Access services without unlawful discrimination, and have your cultural identity, values, beliefs and individual circumstances respected.