Privacy Policies

Many Faces Community Support Services Pty Ltd

Last updated: 10 October 2026

1. Our Commitment to Privacy

Many Faces Community Support Services Pty Ltd respects the privacy, dignity and confidentiality of every person who contacts or receives services from our organisation.

We are committed to protecting personal information and handling it responsibly, transparently and in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

We also recognise our responsibilities under relevant NDIS requirements.

2. Personal Information We May Collect

Depending on the nature of an enquiry or service, we may collect:

• Names, addresses and contact information.
• Emergency contact details.
• Disability-related information and individual support needs.
• Relevant health information.
• NDIS participant details and funding information.
• Support goals, preferences and service requirements.
• Information provided by family members, carers, guardians or authorised representatives.
• Feedback, complaints and incident-related information.
• Information submitted through our website or referral forms.

We aim to collect only information reasonably necessary for our activities and services.

3. How We Collect Information

Information may be collected through:

• Website enquiries and contact forms.
• Email and telephone communications.
• Referral forms and service enquiries.
• Participant intake and assessment processes.
• Meetings and communications with participants.
• Authorised representatives and referral organisations.
• Records created during the delivery of services.

Where practicable, we will collect personal information directly from the individual concerned.

4. How We Use Personal Information

Personal information may be used to:

• Respond to enquiries and referrals.
• Assess service suitability and support requirements.
• Develop and manage individual support arrangements.
• Communicate with participants and authorised representatives.
• Coordinate appropriate disability supports.
• Maintain accurate records.
• Manage complaints, incidents and service quality.
• Meet applicable legal, regulatory and reporting obligations.

We will not use personal information for unrelated purposes unless authorised or otherwise permitted by law.

5. Consent and Choice

We respect the right of individuals to make informed decisions about their personal information.

Where required, we will seek appropriate consent before collecting, using or disclosing sensitive information.

Participants may ask questions about how their information is handled and may withdraw consent where permitted by law.

6. Sharing Personal Information

We may share relevant personal information with:

• Authorised support workers and personnel.
• Service providers involved in agreed support arrangements.
• Healthcare professionals where appropriate and authorised.
• Support coordinators, plan managers or other authorised representatives.
• Government agencies and regulatory authorities where required or permitted by law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

7. Information Security and Storage

Many Faces Community Support Services is committed to taking reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our information management arrangements will include appropriate safeguards for electronic and physical records, access controls and secure handling procedures.

We will review these arrangements as our services and systems develop.

8. Accessing and Correcting Your Information

Individuals may request access to personal information held about them and ask for inaccurate, incomplete or outdated information to be corrected.

Requests will be considered in accordance with applicable privacy legislation and any relevant legal exceptions.

To make a request, contact:

admin@manyfacescommunity.com.au

9. Retention and Disposal of Records

We will retain personal information for periods required by applicable laws, contractual obligations and relevant recordkeeping requirements.

When information is no longer required and there is no legal obligation to retain it, we will take reasonable steps to securely destroy or de-identify it.

10. Website Privacy

Our website may collect information submitted voluntarily through contact forms and other enquiry functions.

Our website provider and associated technical services may also process information necessary for website operation, security and performance.

Further information about cookies, analytics and third-party services will be provided as our website systems are reviewed and finalised.

11. Privacy Complaints

If you have concerns about how Many Faces handles your personal information, please contact:

Email: admin@manyfacescommunity.com.au
Subject: Privacy Complaint

We will review privacy concerns fairly and respond in accordance with applicable requirements.

Where the Australian Privacy Principles apply, individuals may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au
OAIC enquiries: 1300 363 992

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in legislation, regulatory requirements, organisational practices or service arrangements.

The current version will be made available on our website.

13. Contact Us

Many Faces Community Support Services Pty Ltd

Liverpool, New South Wales, Australia

Administration: admin@manyfacescommunity.com.au
Referrals: referrals@manyfacescommunity.com.au
Website: www.manyfacescommunity.com.au

Many Faces is currently preparing its disability support services and NDIS registration. This policy will be reviewed and finalised against our actual operational systems and approved internal procedures before services commence.

Empower • Support • Together